Refund Policy

At Londress, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied, we are here to help.

1. Returns

  • Items can be returned within 30 days of receipt.

  • To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

  • Sale or clearance items are non-refundable unless they arrive damaged or defective.

2. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original method of payment within 7–10 business days.

  • Shipping costs are non-refundable.

3. Exchanges

  • If you wish to exchange an item for a different size, color, or style, please contact us first to check availability.

4. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the item.

  • We will provide a replacement or a full refund, including shipping costs.

5. How to Return

  • Contact our customer service at info@londress.com to receive return instructions.

  • Pack the item securely and include a copy of your receipt or order confirmation.

6. Contact Us
If you have any questions about our refund policy, please email us at info@londress.com or contact us via our website.