Privacy Policy

Privacy Policy
This Privacy Policy explains how Londress LTD (collectively, “Londress,” “we,” “us,” or “our”) collect, use, share and process your information as well as the rights and choices you have associated with that information. This Privacy Policy applies to all personal information collected during any written, electronic, and oral communications or collected online or offline, which include: our website, located at londress.com (the “Site”) through our mobile application (the “App”) as well as any other written, electronic, and oral communications with Londress and its representative parties (collectively, the “Services”).

Please read our Terms and Conditions and this Policy before accessing or using our Services. If you cannot agree with this Policy or the Terms and Conditions, please do not access or use our Services. By using our Services, you agree that you have accepted the Terms and Conditions and our privacy practices described in this Policy.

We may modify this Policy from time to time, to reflect how we intend to process your data or to update it due to changes in privacy laws or regulations, and the modifications may apply to any Personal Information we already hold about you, as well as any new Personal Information collected after the Policy is modified. If we make changes, we will revise the effective date or last modified date at the top of this Policy. If we make significant changes that materially affect your privacy rights, we will attempt to provide advanced notice or otherwise on the Site or App, or by some other means of contact such as email, so that you have a reasonable opportunity to review the changes before you continue to use the Services. If you do not agree with the modified Policy, please stop using the Site, App or the Services. Your continued access or use of our Services after receiving the notice of the changes constitutes your acknowledgement that you accept the updated Policy.

In addition, we may provide you with real-time disclosures or additional information about the Personal Information handling practices of specific parts of our Services. Such notices may supplement this Policy or provide you with additional choices about how we process your Personal Information.

1. Personal Information We Collect
We collect personal information when you use our Services, create an account with us or submit personal information when requested via the Site. Personal information generally is any information that relates to you, identifies you personally or could be used to identify you, such as your name, email address, phone number, address, and payment account number. The definition of personal information varies by jurisdiction. Only the definition that applies to you based on your location applies to you under this Privacy Policy. Personal information does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.

The types of personal information that we may collect about you include:

1.1 Information You Directly and Voluntarily Provide to Us to execute the purchase or services contract.
We collect your personal information you give us when you use our Services. For example, if you visit our Site and place an order, we collect information that you provide to us during the ordering process. This information will include your first and last name, mailing address, email address, phone number, payment account or credit card information. In some regions, passport information and tax number are also needed for customer clearance. We may also collect personal information when you communicate with any of our departments such as customer service, or when you complete online forms or surveys provided on the Site. You may also choose to provide your email address to us if you would like to receive information about the products and services that Londress offers.

If you choose to use PayPal to make a purchase through the Site, you will be directed to the PayPal website and will provide your payment information directly to PayPal. PayPal’s privacy statement applies to the information you provide to PayPal. PayPal will provide some personal information – such as your delivery address, email address, and telephone number – to us. We will process the personal information we receive from PayPal in accordance with this Privacy Policy.

1.2 Information You Provide to us to improve our products and services.
You may voluntarily provide us with your height, age, weight and measurements and your preference. This information is used by us to recommend clothing sizes, and to provide fit prediction services for you.

1.3 Information You Post on the Site.
If you post information on public areas of the Site, for example a customer review, that information may be collected and used by Londress, users of the Site, and the public generally. We strongly recommend that you do not post any information through the Site that allows strangers to identify or locate you or that you otherwise do not want to share with the public.

1.4 Information You Provide through our Live Chat on the Site.
We will also store your voice information when you communicate with customer service via voice for related issues, and we will keep your voice information secure. You may provide personal information through our Live Chat which is available on our Site 24 hours a day. We strongly recommend that you do not post any information through the Live Chat that you are not comfortable sharing with a chat employee.

1.5 Information You Provide to Participate in Sweepstakes.
From time to time, we may ask you to complete a survey and/or offer you an opportunity to participate in promotions, programs and/or sweepstakes (collectively, “Promotions”) via the Site or through a third-party platform. If you choose to participate in a Promotion, we will collect and store the personal information you provide in connection with your participation in the Promotion, including, but not limited to, your name, email address, date of birth, and/or phone number. Such information shall be subject to this Privacy Policy unless otherwise stated in the official rules or guidelines of the Promotion or in another privacy policy governing the Promotion.

Information we collect in connection with a Promotion will be used to administer the Promotion, such as by notifying winners and distributing prizes. As permitted by applicable law, your information may also be used by Londress or the Promotion sponsor for marketing purposes. Your entry into the Promotion may result in the addition of your information to our mailing list as well as to the mailing list of our promotional partners. Acceptance of a prize may require you (unless prohibited by law) to allow us to post publicly some of your information via the Site, such as on a winner's page.

1.6 Information Automatically Collected Through the Site.
We may automatically collect personal information about you when you use the Site. For example, if you access the Site through a computer, we will automatically collect information such as your browser type and version, computer and connection information, Internet Protocol (“IP”) address and standard web log information. If you access the Site through a mobile device, we may also be able to identify the location of your mobile device. You may choose not to share your location details with us by adjusting your mobile device’s location services settings. For instructions on changing the relevant settings, please contact your service provider or device manufacturer. Please see section 2 below to learn more about our automatic Personal information processing activities.

1.7 Information You Provide to SMS Marketing.
We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. Opt-in data and consent for text messaging will not be shared with any third-parties except for messaging partners, for the purpose of enabling and operating our text messaging program. Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

1.8 Combination and automated information.
We may also combine the information we collect among our services and across your devices and use different technologies to process your information for the purposes described above. For example, we use automated systems that analyse your account status and payment information to detect unsafe and unsecured payment. We also use automated systems to assess security of your account and provide you suggestion to improve the security of your account.

2. Cookies and Other Similar Technologies
We may use technologies such as cookies, tags, beacons, pixels, and scripts (collectively, “Cookies”) to provide, maintain, and improve our Services, to optimise our offerings and marketing activities, and to provide you with a better experience.

2.1 What are Cookies.
Cookies are small pieces of web files that are sent to a browser. The browser provides these pieces of web files to the originating server when the visitor returns, so that we can respond accordingly when you return to our sites. Such Cookies may be either “First Party Cookies” (set by us) or “Third Party Cookies” (set by third-party providers who work with us).

Cookies stay on your device for a certain period of time, depending on their purpose. “Session Cookies” are automatically deleted upon the completion of your session with us and you exit the browser, whilst “Persistent Cookie” are used for example to store your login information and therefore will remain on your device until you delete it or it expires.

2.2 Types of Cookies
We use the following types of Cookies on our Services.

2.2.1 Strictly Necessary Cookies.
These cookies are enabled for the assurance and function of properly run Services and cannot be disabled. They are usually only set in response to actions permitted by you, such as enabling functions like navigation and access to secure areas of the website. Without these cookies, some services cannot be provided. These cookies do not store any personally identifiable information that will be used for other purposes.

2.2.2 Functional Cookies.
These cookies enable us to remember your choices so we can tailor our Services to provide you with enhanced features and personalised content. For example, these cookies can be used to remember your name or preferences on our Services. We do not use functional cookies to target you with online marketing.

2.2.3 Performance Cookies.
These cookies collect passive information about how you use our Services, including webpages you visit and links you click. We use the information collected by such cookies to improve and optimise our Services. We do not use these cookies to target you with online marketing.

Details:

(1) Conversion Pixels
To see how successfully our marketing campaigns or other Site goals are performing we sometimes use conversion pixels, which fire a short line of code to tell us when you have clicked on a particular button or reached a particular page (e.g. a thank you page once you have completed the procedure for subscribing to one of our services or have completed one of our forms). We also use web pixels to analyse usage patterns on our Site. The use of a pixel allows Londress to record that a particular device, browser, or application has visited a particular webpage.

(2) Other Cookies
We may also use Tracking Technologies to collect clickstream data, such as the domain name of the service providing you with Internet access, your device type, IP address used to connect your computer to the Internet, your browser type and version, operating system and platform, the average time spent on our Site or App, webpages viewed, content searched for, access times and other relevant statistics, and assign unique identifiers to the device or other credentials you use to access the Site or App for the same purposes.

Pages of our Site or App and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit us, for example