FREQUENTLY ASKED QUESTIONS

Product & Sizing

To maintain the premium quality and fit, we recommend washing your items inside out on a cold cycle and hanging them to dry. Avoid high-heat tumble drying to preserve the fabric's longevity.

Yes, our clothes are designed with a modern, tailored fit. If you prefer a looser, more relaxed streetwear look, we recommend sizing up. Please check the size guide on each product page for exact measurements.

We often restock our popular core collection. For limited drops, once they are gone, they might not return. Sign up for the Londress Club newsletter to get notified about restocks first.

We partner with ethical manufacturers who share our commitment to high-quality craftsmanship and sustainable practices. We ensure fair working conditions at every stage of production.

Payments & Account

Yes, your security is our priority. We use SSL encryption technology to protect your personal and payment information. We do not store your credit card details on our servers.

You can enter your promo code at the checkout page on the right-hand side. Only one code can be used per order.

Yes, digital gift cards are available for purchase. They are sent directly to your email and contain instructions on how to redeem them at checkout—perfect for gifting the Londress experience.

Returns & Exchanges

Absolutely. Being "Built to Fit" is our priority. If the size isn't right, you can exchange it for a different size of the same item for free within 30 days, provided the stock is available.

We offer free returns for domestic orders. For international returns, the shipping cost is the responsibility of the customer, unless the item is defective or incorrect.

Once we receive your return at our warehouse, we inspect the items within 2-3 business days. After approval, the refund will be processed to your original payment method within 5-10 business days.

Items purchased during major clearance sales (e.g., Black Friday) are final sale unless stated otherwise. However, regular promotional items can usually be returned or exchanged.

Shipping & Delivery

Yes, Londress ships globally. We want men everywhere to experience our perfect fit. Shipping costs and delivery times will be calculated at checkout based on your location.

For orders within the EU/UK, taxes are usually included. For international orders outside these regions, you may be responsible for import duties and taxes upon delivery, depending on your country’s regulations.

We process orders quickly to get them to you fast. If you need to change an address, please contact our support team within 1 hour of placing your order. We will do our best to assist you, though we cannot guarantee changes once the order is processed.

In the unlikely event that your package goes missing, please contact us immediately. We will work with the courier to investigate and ensure you receive your order or a full refund.